Contact Hartenbos River Resort

RESORT RULES AND REGULATIONS

• Cancellation of the booking affects the deposit as follows:

  • Over 45 days prior to your arrival date: 50% of the deposit is refundable
  • 45 days or less prior to your arrival date: The deposit is non-refundable
  • 14 days or less prior to your arrival date: The full amount of the stay as originally booked will be charged.

• Arrival time is from 15:00 - 18:00 on day of arrival and not later than 10:00 on day of departure. Please note that late arrivals must be communicated and approved in advance. Arrivals after 20:00 will incur a late arrival fee of R50.

• All reservations are processed on a first-come, first-served basis. A reservation will be confirmed only after proof of deposit has been received.

• The reservation is valid for only a period of 48 hours. The completed form and proof of payment must be completed within this period. Full settlement of the remaining balance must be paid no later than 21 days before the arrival date.

• Please note that booking dates must be finalized 60 days prior to arrival. Any amendments made after this period will incur a late change fee.

• Office hours is Monday - Friday, 08:00 - 17:00. During holidays, Sundays from 09:00 - 11:00 and 14:00 to 17:00. The office is closed on Saturdays; Therefore, no arrivals or departures on Saturdays.

• All resort facilities are used at guests’ own risk. Hartenbos River Resort and its management shall not be held liable for any loss of life, personal injury, or loss or damage to property arising from the use of the resort’s facilities.

• No kitchen facilities are available, except for large group bookings. A dishwashing area and gas burner are provided at the wash-up section. Guests are required to bring their own cooking utensils and crockery, except in the case of large group bookings. Guests are required to bring their own braai facilities. Braais are provided only at the river sites.

• Please note that pets are only permitted by prior arrangement with management. Pet owners are fully responsible for their animals at all times. The resort accepts no liability for any incidents involving pets. Non-compliance with leash requirements or failure to clean up after pets may result in eviction from the campground without refund.

• Alcoholic beverages and smoking are strictly prohibited in public spaces on the premises. Any person found consuming alcohol or smoking in public areas will be required to leave the resort immediately.

• In accordance with government regulations, smoking is strictly prohibited in all public areas, including bathrooms, the games room, swimming pool, and playground.

• Car sound systems are not to be used on the premises.

• Staff operated laundry is available on site, Sunday to Friday from 06:30 - 15:00 and 17:00 - 18:00. The laundry will be locked from Friday sunset to Sunday morning.

• The chalets are fully equipped for self-catering and include a microwave, stove, Smart TV, and braai area. Additional cleaning services are available upon request at a charge of R450 per clean. Bedding is changed weekly. The main room features a double bed, while the loft room contains four single beds.

• The use of fire hoses is strictly prohibited. Any person found using them will be held liable and subject to a fine.

• Kindly refrain from manually opening the boom gate, as this may result in damage to the motor. Individuals responsible for such actions will be held liable for any damages caused.

• I accept responsibility for the replacement cost of breakages of resort property, caused by me or the persons I have brought into the resort.